Did you know that each appointment you have scheduled at WiP Downtown is special time set aside specifically for you? We value your loyalty and trust, so when you book an appointment with us, we book a customized amount of time for you and your services. We want to ensure that we have the time we need to safely and properly take care of your hair’s needs.
However, due to a high number of last minute cancellations, WiP Downtown will be strictly enforcing a “cancellation/no show” policy moving forward. This policy will be in place to help both the salon and you, our client, to ensure no service is rushed or restricted. When a service is cancelled last minute, it creates a financial burden for our stylists and can make it difficult for you to reschedule to a convenient time.
Your time is incredibly important to us. We hold specific timeframes just for you! If you need to cancel and/or reschedule your appointment, we urge you to let us know as soon as possible. Our scheduling system automatically sends each client a confirmation email and/or text message 24 hours prior to their appointment. If you currently do not receive these reminders, please let us know! We may not have your information updated in our system. If this confirmation email is the reminder you need to cancel/reschedule, please contact us as closely to this 24-hour mark as possible so that we may open that time to another client that may be in need of our services. If you are unable to provide this notification, or if you “no show” an appointment, in order to be able to reschedule time on our books you will be required to pay 50% of the services, up to $50, included in the missed appointment. We understand that life happens and sometimes emergencies come up. Any flexibility on this policy will be up to the discretion of your stylist.
Thank you for being a patron of WiP Downtown! We appreciate your continued confidence in our abilities!
We apologize for any inconvenience this may bring. Please let us know if you have any questions and/or concerns.